Refund policy

Return & Exchange Policy

Storytime Apparel
Because every story deserves the right fit.

Effective Date: April 19, 2026

We want you to love what you wear. If something isn’t quite right, we’re here to help.

Returns Eligibility

We accept returns under the following conditions:

• Items must be returned within 14 days of delivery
• Items must be unworn, unwashed, and in original condition
• All original tags, if any, must be attached
• Items must be free of stains, odors, or damage

Non-returnable items:

• Final sale items
• Gift cards
• Intimate or personal-use items (if applicable)

Exchanges

Need a different style?

• Exchanges are accepted for eligible items within 14 days
• If your desired item is unavailable, we’ll issue a refund instead

Refunds

Once your return is received and inspected:

• Approved refunds will be issued to your original payment method
• Please allow 5–10 business days for processing
• Original shipping costs are non-refundable

Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect
• We recommend using a trackable shipping service, as we are not responsible for lost returns

Damaged or Incorrect Items

If you receive a damaged or incorrect item:

• Contact us within 5 days of delivery
• Include your order number and photos of the issue

We’ll make it right—either with a replacement or full refund.

Start a Return

To initiate a return or exchange, contact us at:

Email: stori@storytimeapparel.com
Include your order number and reason for return.